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Terms & Conditions

CUSTOMER SATISFACTION  

 

At Mat Bunga Exclusive, your satisfaction is our first priority. We stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience. Our shipments are carefully inspected before leaving our warehouse.

IMPORTANT HIGHLIGHT  

 

All sales are FINAL.

 

All SALE and promotional-priced items are non-refundablenon-returnable and non exchangeable.

 

Reasons such as “I changed my mind”“I don’t want it anymore”“The colour is different from the website”, will not be considered as valid grounds for refund or exchange. 

 

Customers can return damaged/wrong/faulty items (apart from sale items) within 5 days of receipt date for a refund of that item. Any lateness will not be entertained and item(s) will be returned back to the customers.

 

The refunded amount will be for the price of the item(s) only. Original delivery and handling fees are non-refundable.

 

Orders cannot be cancelled once it is being processed. No refunds and cancellation will be entertained.

 

In all cases, the items returned must be in their original condition, UNWORNUNALTERED, UNWASHED and UN-IRONED with all the tags and the original packaging. The goods will be inspected once received. 

The goods are customer’s responsibility until they have reached our warehouse. Please ensure to package your returned items properly in order to avoid damages. This include the boxes, packaging and tags. Mat Bunga Exclusive is not responsible for any items that are returned with damage.

Shipping charges are to be borne by the sender.

Mat Bunga Exclusive recommends you use a postal service that insures you for the value of the goods you are

returning and obtain a proof of posting.

 

 

WHAT OF I RECEIVED A DAMAGED ITEM ? 

We apologise if the products received was damaged. You may return it to us for an exchange or refund.

1.     Please email us using the contact us or email us at [email protected] as soon as possible.

2.     Replacement or refund must be informed as soon as possible.

3.     Refund will be in the form of monetary transfer.

4.     We prefer Maybank in case you want the value to be in bank transfer.

5.   If you choose to have refund instead of replacement, a full refund will be made for item(s) value only, not inclusive of postage charges.

6.     Customer can request for an exchange with any of the items available.

7.     Customer needs to send a picture of the faulty items. Upon receiving the item, inspection will be made.

 

POSTAGE 

If your order more than six (6) items, please take note that your items will be packed in two (2) separate parcel of which the cost postage will be counted separately.

 

As such, please make sure that the six (6) items maximum in every single order. This is because six (6) items / boxes only fit in XL size parcel. Thank you for your UNDERSTANDING, PATIENCE & CONSIDERATION are very much appreciated. We will try our best to make sure all item will be delivered on time!

 

 

 

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